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Summary
Delivered end-user support for hardware, software, and network issues
providing remote and on-site assistance.
Diagnosed and resolved system errors, connectivity issues, and
application malfunctions across a multi-site environment.
Maintained IT asset inventory and coordinated procurement of
hardware and software to meet organizational needs
Assisted in the deployment and configuration of LAN/WAN networks
and ensured consistent connectivity.
Developed technical documentation, including troubleshooting
guides and training manuals for end-users and team members.
Removed malware, ransom ware and other threats fromlaptop and
desktop systems
Operating computer, scanner, printer, copiers, and other software
